Food Delivery FAQ

Our mission is to make healthy, gourmet eating easy for everyone. We cook balanced, ready-to-eat meals from fresh ingredients in our Swiss culinary workshop and deliver them directly to your home or office.

Choose dishes from the menu or save preferences for automatic selections. Our chefs cook in Switzerland; we deliver the meals and selected extras chilled. Reheat according to each label. Regular deliveries can run automatically or be activated by you, with changes possible before the displayed order deadline.

Premium ingredients, careful cooking and hundreds of recipes per year. You choose portions and preferences, add extras and decide how much of the ordering to automate. A good meal and an easier routine belong together.

Follow the preparation instructions on the product label: they specify the appliance, temperature or power and time for that dish. Remove separate sauce pots before reheating where instructed. Some products are intended to be eaten cold.

Refrigerate the products on arrival and follow the storage temperature and use-by date on each label. Shelf life varies by recipe and delivery date.

Check the product’s storage instructions before freezing. Suitability and texture after thawing depend on the recipe; contact us if you are unsure about a particular dish.

Chef Anthony Strebler and his team cook the meals in Switzerland using premium ingredients and gentle cooking techniques. After preparation, products are chilled and packaged for delivery. Ingredients, nutrition and preparation instructions are available for each recipe.

Yes! Our seasonal menu always includes a rich selection of plant-based and vegetarian meals.

Your meals are already cooked. Follow the individual preparation instructions to reheat them, or enjoy cold when the label indicates it.

You can select ingredients or allergens to exclude in your account preferences.

Note: While we maintain strict hygiene standards to prevent cross-contamination, all 14 major allergens may be present as traces in our culinary workshop.

Our gourmet recipes draw inspiration from culinary traditions across the globe: Swiss terroirs, French classics, Italian specialties, Asian street food, Mediterranean dishes, and Mexican delights. Our menu rotates continuously with the seasons.

On our online menu, you can click any dish to view its complete list of ingredients, allergen highlights, and comprehensive nutritional breakdown (calories, protein, carbs, fats, fibre, salt). This information is also printed on each meal label.

The menu changes every week and with the seasons. Across the year we offer hundreds of recipes. Your available selection depends on the week, portions and preferences; restrictive exclusions can reduce variety or lead to repeats.

Yes. Choose your dishes yourself or let your saved preferences guide the selection. Adjust the upcoming order before the deadline displayed in your account.

Save a delivery routine with each person’s preferences, quantities and extras. Choose whether future orders are active automatically or require your activation. Automatic selections follow the changing menu and product availability. Active orders are paid orders; you can review, change or skip them before the displayed deadline.

Open the upcoming delivery to change dishes or skip that order before its deadline. Save a holiday period to skip deliveries during an absence automatically. An indefinite routine pause stops the creation of new orders: also review and skip any orders already scheduled in your account, before their deadline.

There is no minimum subscription period. You remain responsible for orders already locked for preparation. Change or skip open orders before the displayed deadline; pausing a routine does not cancel orders already scheduled.

Yes. Start with a Discovery Box and choose whether future deliveries require your activation. Check the selected box contents and delivery mode before confirming.

You can delete your account yourself anytime: sign in, open Profile & Security and scroll to the Danger zone, then choose Delete account and confirm.

You are signed out everywhere straight away and your saved payment methods are removed. No further deliveries or charges will occur. We keep past order records only where the law requires it; if you would like those erased too, write to info@mercichef.ch and we will take care of it.

Each product’s price is shown in the ordering menu. The final order total, including your selected extras and delivery option, is shown before confirmation.

We accept Visa, Mastercard, American Express (via Stripe and Datatrans), TWINT, PostFinance (Card and E-Finance), Lunch-Check card, 30-day invoice (via CembraPay / Availabill), and merciChef Credit.

For recurring orders, payment is automatically processed 6 days before your scheduled delivery at 23:59 (cut-off deadline).

Payments are processed through our payment providers, Stripe and Datatrans. The methods offered for your order are shown during checkout.

Yes, you can update your preferred payment method at any time in your client account under «Payment & Invoicing».

We deliver throughout Switzerland. Enter your address to see the available delivery methods, dates and any time-slot options.

Available delivery options and their charges depend on your address and order. They are shown during checkout before you confirm.

This depends on the delivery option selected. Check its handover or safe-place instructions and arrange for the products to be refrigerated when received.

• Refill Truck: Leave your empty insulated box and ice packs outside your door before your next delivery; our driver will collect them.
• Swiss Post: Reusable boxes and ice packs can be returned free of charge using the prepaid return label at any post office, yellow post box, or via free home pick-up (pick@home).

Yes! We deliver to any valid residential or corporate physical address in Switzerland.

Our delivery packaging protects the chilled products during transport. Refrigerate them on receipt and follow the storage instructions and dates on their labels.

Save your holiday dates in the account, with an end date within the next 180 days. Deliveries in that period are skipped automatically while they are still open for changes, including orders created later. Locked orders remain scheduled. After the holiday, your normal delivery schedule resumes.